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Policies

  • We accept American Express, Discover, Visa, and MasterCard credit cards.
  • Your billing address must match the address on your credit card.
  • You may also mail a personal check along with your order. 

Pricing and Packaging 
 
Astonishing Skin Care reserves the right to adjust prices without prior notice.  We are not responsible for any typographical errors on the website.  Images on this website may not reflect the actual product packaging received.  This is due to manufacturers frequent packaging changes, and our commitment to offer you the freshest products available.
 

Free Samples
 
AstonishingSkinCare.com offers free samples with each order placed.  The free samples will vary with each order.
 
If there is a specific product sample you would like to receive, call us for advice and samples.  Specific product sample requests that are shipped alone will be subject to a $4 shipping charge.
 

Terms and Conditions

Please read the following important terms and conditions before making a purchase from our site. If you do not agree with the terms and conditions contained herein, please exit this site immediately. Use of information on this site or purchase of any product on this site constitutes your acceptance of these terms and conditions.
  1. Astonishing Skin Care will reserve the right to refuse service to any person for any reason.
  2. Astonishing Skin Care is not responsible for typographical errors within our website, email campaigns, or any other form of media.
  3. Images located within our website, email campaigns or any other form of media may not reflect the actual product package received.  This is due to manufacturers frequent packaging changes, and our commitment to offer you the freshest products available.
  4. Any information provided on this website or any linked website is not intended as medical advice nor is it intended to replace discussions with a healthcare provider. All decisions regarding patient care must be made with a healthcare provider, considering the unique characteristics of the patient. If you have a medical concern, please consult with your physician.
  5. Please consult your physician before using products offered on this site.
  6. Upon receipt of the product, carefully read the instructions, directions, guidelines and precautions, if any, provided by the manufacturer before using the product. Any questions or concerns should be discussed with your physician.
  7. Product information presented at Astonishing Skin Care is provided by the manufacturer of the individual product. Astonishing Skin Care assumes no liability for the use of the information provided through this site.
  8. Minors should not purchase products from this site.
  9. Astonishing Skin Care makes no warranties, express or implied, in regard to any products on this website, and there will be no warranties of merchantability or of fitness for a particular purpose.
  10. While Astonishing Skin Care offers a Return & Cancellation Policy, this should not be construed in any way as a warranty of any kind in regard to the products sold on this site.
  11. When using any skin care products, if any irritations such as itching, burning, scaling or other unusual symptoms develop, we recommend you immediately discontinue the use of those products and that you consult with your physician immediately.
  12. Astonishing Skin Care does not assume responsibility or liability for web site links to and/or from our site.

Shipping Information
 
Free Shipping on Orders Over $39.
  • All U.S. orders over $39 (after any discounts have been applied) ship Free. 
  • Any U.S. order of $39 or less (excluding taxes) will incur a standard shipping charge of $4.95. 
  • Orders received by 2 p.m. CST Monday through Friday are shipped the same day.  All other orders are shipped the following business day.

 

Within the U.S.

 

Destination

Arrival

Order by

Rate

Service

 

50 U.S. States
P.O. Boxes / APO

 

3-8 business days

2 p.m. CT
on a business day

FREE
(Over $39)

Free Shipping

 

50 U.S. States
P.O. Boxes / APO

 

3-8 business days

2 p.m. CT
on a business day

$4.95
(Under $39)

Standard Shipping

 

48 Continental
U.S. States

 

 

4-7 business days

2 p.m. CT
on a business day

$4.99

UPS Ground Shipping

 

48 Continental
U.S. States

 

 

Express Shipping

 1-2 business days                      

3 p.m. CT
on a business day

      $24.95     

USPS Express Mail

 

48 Continental
U.S. States

 

Next business day

3 p.m. CT
on a business day

$34.95

UPS Next Day Air Saver

 

U.S. Territories

 

Destination

Arrival

Order by

Rate

Service

 

Puerto Rico, Guam,
U.S. Virgin Islands

 

7-10 business days

2 p.m. CT
on a business day

$9.95

USPS

 

Outside the U.S.

Astonishing Skin Care DOES NOT ship outside the United States at this time.

 
 
Holiday Shipping Calendar    

In observance of U.S. federal holidays for 2011, the Astonishing Skin Care shipping warehouse will be closed:

  • Wednesday - January 1, 2014 - New Year's Day
  • Monday - January 20, 2014 - Martin Luther King Jr's Birthday
  • Monday - February 17, 2014 - Washington's Birthday (President's Day)
  • Monday - May 26, 2014 - Memorial Day
  • Friday - July 4, 2014 - Independence Day
  • Monday - September 1, 2014 - Labor Day
  • Monday - October 13, 2014 - Columbus Day
  • Tuesday - November 11, 2014 - Veterans Day
  • Thursday & Friday - November 27-28, 2014- Thanksgiving
  • Thursday - December 25, 2014 - Christmas
  • Wednesday, December 31, 2014 - New Year’s Holiday
  • Thursday, January 1, 2015 - New Year's Holiday
 
All shipping services are not available in all areas.  When necessary, Astonishing Skin Care reserves the right to change your delivery method at no additional cost.
 

Out of Stock Items
All products are normally in stock. Occasionally some items may be temporarily back-ordered. The entire order will be processed and shipped when back-ordered items are available.
 

Sales Tax
Sales tax will be charged for orders shipped to Texas.
 

International Shipments
We Do Not Ship Internationally at this time.
 

Claim Requirements
To file for a loss, there is a 30 day waiting period for all domestic packages. A signed letter is required after the waiting period or your claim will not be processed. No emails will be accepted.
Damages must be filed within 3 days of package being received. If your damage claim is over $100.00, proof of damage is required. Please obtain photos of the damage or have the package sent back for investigation.


Return & Cancellation Policy

  • If, for any reason, you are dissatisfied with any product you have purchased through our site, you may return the item(s) for an exchange or refund within 30 days of purchase unless noted specifically on the individual product page.
  • When returning the item(s), they must be at least 2/3 full, all parts, pieces, and printed materials must be in their original packaging accompanying your return.
  • Without the return of at least 2/3 full product, all parts, pieces, and printed materials in their original packaging Astonishing Skin Care will not issue a refund or exchange.

  • Please include the products along with a copy of your original order invoice and a brief reason for the return.
  • Customers will be responsible for return shipment and will be charged a $4.00 Handling Fee.
  • There will be NO refunds issued after 30 days from purchase date.
  • Items that are damaged or shipped incorrectly will be replaced with an identical product at no expense to you. However, you MUST make these claims within 5 business days from receipt of products.
  • Please insure returns to assure that they successfully arrive back to us. Shipping fees are not eligible for refund.
  • All credit card purchases will be issued a refund to the credit card used. Purchases made with personal check will be refunded with a company check.
  • Orders canceled prior to shipment will receive full credit.


Coupon Usage

  • Only ONE coupon or special offer can be redeemed at any one time.
  • Coupons are non-transferable and are not redeemable for cash or credit.
  • Expired coupons are not valid.
  • Your discount offer will appear prior to submitting payment information and will be based on your total purchase price before tax and delivery charges.
  • Coupons cannot be used again if you decide to cancel or return an order in which you have received a discount.
  • Coupons are NOT valid on previous purchases.
  • Astonishing Skin Care reserves the right to refuse or deny promotional codes that were obtained from Internet sites, including, without limitation, bulletin boards, chat rooms, forums, third party coupon sites, or other Internet sites. Astonishing Skin Care also reserves the right to reject orders with a promotional code that was transferred from its intended recipient or is in violation of any of the above stated restrictions.

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Astonishing Skin Care Rewards Policy
  • In order to begin earning Reward Points, customers must become a registered user of AstonishingSkinCare.com by creating an account.
  • For every dollar a registered user spends he/she will receive 1 reward point.
  • Reward Points may only be redeemed online using AstonishingSkinCare.com.
  • Reward Points are redeemable for a set gift certificate amount.  The more points you save the more valuable the reward points become.
  • The Gift Certificate "bought" with reward points will be emailed to the email address associated with your account and can only be used on a future purchase made online at astonishingskincare.com.
  • Reward Points may NOT be combined with any other offers, coupons or discounts.
  • Reward Points may NOT be redeemed more than one time (i.e. once Reward Points have been redeemed, they cannot be used again on another order).
  • In order to view or redeem points you must login into your account. At the bottom of your account page you may click on Redeem Points.
  • If for any reason you return any item(s) for a refund and you were awarded points for the item(s), we will take the amount of rewards earned away from your account.
  • Astonishing Skin Care reserves the right to cancel the Reward Points program at any time and for any reason without notice.
 Point Total                      
 Gift Certificate available            
 250 Points $5
 750 Point $25
 1500 Points $75
 3000 Point $200
Our Contact Info: Astonishing Skin Care, 135 N 4th St Wills Point, TX 75169 USA  •  Toll Free 866-711-9033  •  Fax 903-873-2436  •  info@astonishingskincare.com
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